FAQ

FREQUENTLY ASKED QUESTIONS

Are your pieces waterproof?
Yes - Auria pieces are waterproof and tarnish-resistant, made to live in: workouts, hand-washing, everyday life. To keep the shine longest, avoid harsh chemicals and heavy perfume directly on the metal.

Is your jewelry hypoallergenic?
Yes - our flat backs are made with ASTM F136 implant-grade titanium, and our open hoops pieces use 925 sterling silver with 18K gold finishes: materials chosen to be comfortable for sensitive ears and everyday wear.

How long does shipping take?
Orders are typically processed within 2–5 business days before shipment.

Do you accept returns or exchanges?
For hygiene and safety reasons, earrings can't be returned or exchanged once worn. If your order arrives damaged, defective, or incorrect, contact us within 7 days at hello@shoptheauria.com and we'll make it right — full details on our Returns & Exchanges page.

How can I contact Auria?
You can reach us anytime at: hello@shoptheauria.com